Payment Terms

Every project at SlothStudio is priced clearly and billed simply. No hourly surprises, no scope creep invoices, no platform fees hiding in the fine print. You know the number before we start — and that is the number you pay. All prices are quoted and invoiced in euros (EUR).

All projects follow a two-part payment structure: 50% upfront — paid before work begins. This confirms the project and locks in your spot in the schedule. 50% on delivery — paid when the final deliverables are handed over and you are satisfied with the result. No payment, no start. Projects are scheduled and prioritised in the order deposits are received.

Invoices are issued at each milestone — one at project start, one at delivery. Each invoice is payable within 14 calendar days of the invoice date. Late payments may incur a late fee of 1.5% per month on the outstanding balance. We will always follow up before applying late fees. Payment is accepted via bank transfer (IBAN), MobilePay, or other methods agreed in advance.

All quotes are fixed-price unless explicitly marked as estimates. What we quote is what you pay — no additions, no line items appearing after the fact. Quotes are valid for 30 days from the date of issue. If the scope of work changes after acceptance (additional features, pages, or functionality), a revised quote will be issued before that work begins. You are never charged for changes you did not approve.

The optional Care Plan is available as a flat monthly retainer — pricing is agreed per project based on scope and support level required. Get in touch for a quote. The Care Plan can be cancelled at any time with no penalty. There is no minimum contract period. Cancellation takes effect at the end of the current billing month — no partial refunds for unused days. Ongoing support terms, including any included months of Care Plan, are specified in your individual project agreement.

For payment integration work (adding Stripe, Apple Pay, Google Pay, or similar to an existing site), the same 50/50 structure applies. Once the integration is live and handed over, all transaction revenue flows directly to the client's own Stripe account. SlothStudio receives no commission, percentage, or cut of any transactions — our fee is the one-time build fee only. Note: standard Stripe processing fees apply to every transaction (typically ~1.5% + 0.25 DKK for European cards). These are charged by Stripe directly to the client — not by us. We have no control over and no involvement in Stripe's fee structure.

If a project is cancelled before work has begun, the upfront deposit is refunded in full. If a project is cancelled after work has begun, the deposit is non-refundable. The client is liable for the cost of all work completed up to the point of cancellation, which may be invoiced separately if it exceeds the deposit. Completed deliverables that have been handed over and accepted are non-refundable under any circumstances.

Upon receipt of final payment, all code, assets, and deliverables produced for the project transfer fully to the client. SlothStudio retains no ongoing rights to the work, no licence fees, and no access unless explicitly invited. You own what you paid for. Completely and permanently.

Questions about an invoice, quote, or payment? Email us directly at slothstudioco@gmail.com and we will sort it out promptly.